Rather than work coming to a stand still at the RH Irving Industrials site in Luton, our Technical Support Team went above and beyond to help.
When the call came in that on-site training was needed, Peter Maxwell our newest member to the team managed to be on-site the next-day. He was able to get the RH Irving Industrials team back on track with their hired GPS unit.
Paul Gunning, Business Development Manager
“We as a nation are quick to criticise bad service and forget that the suppliers we all come into contact with daily strife to meet our needs and expectations.
RH Irving Industrials had reason to use the services of Opti-cal a Division of A-plant.
We needed to hire a specialist bit of kit - Leica GS18 T, to mark out a proposed fence line using satellite coordinates. As this unit was a new product to our engineer he was finding it difficult to set-up. After a few phones calls to the Branch in Stockton, they arranged at very short notice for a technical engineer from the Milton Keynes Branch (Peter Maxwell) to attend site. He was able to instruct our engineer on the correct procedures of how to use the machine. This then enabled the smooth transition from setting out to installation with no lost time to our labour.
RH Irving Industrials can’t express our thanks to an exceptional service from all at Opti-cal a highly recommended company “.
Opti-cal offers both Technical Support and Training, and we understand that these are crucial to unlocking the full potential of your survey equipment. We offer structured training programs that enable you to take full advantage of your instruments capabilities and help to improve the workflow both in the field and in the office.
If you would like to schedule training, please get in contact for more information
0330 678 0181